How Salesforce Is Using AI to Power the Enterprise
AI & I
Oct 31
How Salesforce Is Using AI to Power the Enterprise
How Salesforce Is Using AI to Power the Enterprise

AI & I
Oct 31
In a forward-looking conversation at Dreamforce 2025, Dan Shipper sits down with Silvio Savarese, Salesforce’s chief AI scientist, to unpack how enterprise AI is evolving beyond standalone tools into integrated, autonomous systems that reshape the way organizations operate.
Savarese details how Salesforce has been pioneering AI for enterprise use long before the public AI boom, developing specialized large language models and foundational technologies like the Atlas Resolving Engine. Central to this vision is Agentforce, a platform enabling businesses to build AI agents with memory, decision-making capabilities, and access to real-time data through secure infrastructure. These agents are designed not to replace humans but to collaborate within complex workflows, enhancing productivity across departments. A major hurdle in scaling AI lies in breaking down data silos and ensuring governance, integration, and data readiness—challenges more pronounced in large enterprises than startups. To build trust and reliability, Salesforce uses enterprise-grade simulation environments that replicate CRM systems and customer interactions using synthetic data, allowing teams to test edge cases and refine agent behavior before deployment. Looking ahead, Savarese envisions a future where AI agents act autonomously on behalf of users, coordinating with one another across organizations, necessitating new standards for communication and interoperability in the agentic enterprise.
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An AI agent requires memory, brain, actuators, and interface—not just an LLM.
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Connecting disparate data sources is essential for AI to function effectively in big organizations
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Simulation environments help identify AI failure points before real-world deployment
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Personal AI agents will perform tasks and communicate with other agents